We want you to fully enjoy your time with us and hope that the following information will help you do this.
- Check in:
Please arrive at least 15 minutes before your appointment. We will attempt to begin all treatments on time. Should you arrive late, and your therapist or room has a subsequent booking, we will unfortunately have to shorten your treatment.
If you would like to cancel a treatment, please inform us as soon as possible. If you cancel at short notice and we are unable to pass on the appointment to someone else, we will unfortunately have to impose a cancellation charge. If you cancel your appointment up to 24 hours before your appointment, we will accept the cancellation without further charge; if you cancel up to 4 hours before your appointment, 50% of the price will be charged; thereafter, and in the event that you fail to appear for your appointment, 100% of price will be charged. The same percentages apply to appointments that are postponed at short notice.
For reasons of hygiene, we kindly ask our hotel guests to always wear bathing shoes before enter the Salzkammergut thermal baths and Royal Oasis.
If you're not staying at the Royal**** and not planning to visit the thermal baths, please notify your arrival for beauty treatments at the ticket desk of the thermal baths.
- Clothing - special cases:
For physiotherapy, relaxation exercises, gymnastic treatments and sound massages, please wear light and loose cotton clothing.
No clothing is generally worn for all other massage and bathing therapies. During a massage, your body will be covered apart from the part being massaged.
We have male and female therapists in our team. Please let us know if you have any preference in this respect when making your booking and also if you want a certain therapist to administer your treatment.
- Medical conditions:
Please inform us of any medical conditions that you have, as some treatments are not recommended in the case of certain disorders. Make sure that you inform the therapist before the treatment begins.
Special rules apply for pregnant women. Please ask us about the treatments that are also suitable during pregnancy.