House and bathing rules of the EurothermenResorts

Valid for the thermal spas, saunas and hotel spa facilities in Bad Schallerbach, Bad Hall and Bad Ischl.

Dear guests,

We would like to offer you a warm welcome and wish you a pleasant stay at the Eurothermen. We ask you to respect the following house and bathing rules, which are accepted by the visitor upon paying for admission and receiving a data chip (transponder) and are therefore binding.

Valid from 06/04/2018

  • Use of the leisure area facilities at the Eurothermen is only permitted with a valid data chip.
  • Please take care not to lose the data chip. We advise fastening it to your wrist as it is needed for entering and exiting the site.
  • In case of loss, a replacement fee of EUR 25 must be paid.
  • Unused VIP card credit will not be refunded as it retains its validity.
  • Your data chip will be revoked in the event of improper use of the access authorisation.
  • Bathing guests must conduct themselves in a manner that does not endanger safety, order and cleanliness inside the thermal spa.
  • Redeemed admissions and vouchers (value or service) will not be refunded. Vouchers that have been lost or not redeemed will not be replaced or refunded. Please check your change immediately as subsequent claims will not be accepted.
  • For security reasons, certain areas of the thermal spa are monitored by video surveillance. All recordings are only reviewed by management and the police in the event of suspicions circumstances. This is for security purposes and to protect the property of both guests and the company.
  • Persons in need of help or supervision due to severe physical or mental disability may only visit the thermal spa with an accompanying person of full age. This also applies to those prone to convulsions, fainting or bouts of epilepsy and to persons with cardiovascular diseases.
  • Persons suffering from infections or nauseous diseases, skin rashes or open wounds and those with soiled clothing or bodies and those who are inebriated or under the influence of intoxicating substances are forbidden from entering the site.
  • Non-swimmers and children under the age of 12 may only enter the spa with the supervision of a suitable and responsible person.
  • Animals are not permitted in the thermal spa.Those trespassing on the site and the facilities or who deliberately fail to pay or attempt to avoid paying admission, or who use services subject to a charge without paying will be immediately expelled from the spa and may face criminal charges.
  • Emergency exits must be kept clear and may not by blocked by loungers, chairs or other items.
  • Provided they actually use it, each guest may only reserve one seat or lounger with towels, bags or other items. Seats and loungers that remain unused for a longer period of time may be cleared by the thermal spa staff themselves or at guests’ request. Guests are given precise instructions with regard to clearing occupied lounging areas in specially designated areas.
  • The barefoot area may not be accessed with outdoor shoes.
  • Please ensure that you wash your entire body before using the bathing facilities or the sauna.
  • All guests must pay attention to the heightened risk of accidents in public baths due to wet areas. Special caution is advised in all of the guest areas. You should always wear slip-resistant bathing shoes outside the pools.
  • As regards swimwear, please respect other bathers and/or the bathing attendants’ instructions. All pools may only be entered in swimwear (one-piece bathing costume, bikini, swimming trunks, etc.) made from permitted fabrics.
  • Public displays of affection must be kept to an absolute minimum. Please refrain entirely from such behaviour in the bathing facilities (sauna cabins, steam baths, whirlpools, bathing pools, etc.) and lounging areas. Intimate behaviour will result in expulsion from the premises – without reimbursement of admission fees already paid – and criminal charges.
  • Alcohol must be consumed in moderation. Management reserves the right to limit the number of alcoholic drinks served to each guest and to forbid intoxicated guests from further consumption or ban them from the spa should they pose a hazard or disruption to other guests, without reimbursement of used services and admission fees.
  • Please do not consume any food and drinks that you have brought with you on the premises.
  • For reasons of hygiene, you may only use seating and lounging areas, especially in the sauna and the restaurant, with a bath towel or bathrobe.
  • For reasons of hygiene, the saunas may not be entered with bathing shoes/sandals. Shoes/sandals must be left in front of the cabin.
  • The sauna area “AusZeit” and Relaxium Bad Hall and Relaxium Bad Ischl are garment-free zones. These areas are not nudist facilities, however. You must cover yourself with a bathrobe or towel after using the sauna and after the necessary cool-down time. This also applies to the gastronomic areas.
  • Only guests aged 16 and over may access the relax chalets at EurothermenResort Bad Schallerbach.
  • Use of the water attraction is entirely at your own risk – parents are responsible for their children!
  • In the case of group visits, teachers (for students) and the responsible official (for clubs and other organisations) must ensure that the house and bathing rules are complied with and must assume full responsibility (compulsory attendance). They must seek the consent of the monitoring body as regular bathing activities may not be disturbed.
  • The operator is only liable for property, particularly money or valuables, within the scope of the legal/insurance regulations. This only applies if the items were stored in a duly closed locker.
  • The operator is not liable for damage (also applies for swimwear) arising from disregard of the house and bathing rules, information signs or notices by the bathing monitoring bodies, actual fault of the claimant, higher power or third persons. All instructions of use must be adhered to.
  • No liability is assumed for slight negligence on the part of the bathing attendants.
  • The Eurothermen staff exercises domestic authority over all visitors.
  • All guests must conduct themselves in a manner that does not disturb any other guest. They must obey the house and bathing rules and the instructions by the bathing attendants in the interests of orderly and smooth operation.
  • The staff reserves the right to bar guests endangering safety and order, disturbing other guests or violating these house and bathing rules from further use. In such cases, admission fees will not be reimbursed. In the case of non-compliance with these instructions, guests will render themselves liable to prosecution for breach of domestic peace.
  • Use of flippers and snorkels, air mattresses, inflatable pool animals and other disruptive paraphernalia is not permitted.
  • It is not permitted to jump into any of the pools.
  • Management may fully or partially restrict the use of facilities of the thermal spa at any time (e.g. operational disturbances, improvement works, inspections). Claims against the operator or for reduction of the admission fee paid are therefore excluded.
  • The visitor takes note and agrees that if necessary audio or video recordings of his person may be produced and used without temporal, spatial and content restriction in any communication medium known in future or currently (e.g. TV, internet, data carrier, print, etc.) in any form and arbitrarily often. Financial gains for the visitor are explicitly excluded.
  • In order to maintain the recreational value for our guests, the number of guests is limited. Once the upper limit has been reached, no further guests can be admitted.
  • All guests are liable for damages caused due to improper use, culpable contamination or damage to the thermal spa or third parties.
  • Parents or legal guardians are responsible for damages caused by children.
  • Use of the guest car park is at your own risk.

 

  • Booking treatments:

Please book your treatments as early as possible so that we can offer you the treatment and time of your choice.

  • Therapists:

We have male and female therapists in our team.
Please let us know if you have any preference when making your booking and notify us if you wish absolutely to have a certain therapist for your treatment.
We make every effort to commence all treatments on time and should you arrive late for your treatment and your therapist or the room have been booked again following your appointment, regrettably we will have to shorten your treatment accordingly.

  • Check in:

Please arrive at least 15 minutes before your appointment and allow time for the account settlement of your treatment, changing clothes and for reaching the treatment rooms from the reception.

We make every effort to commence all treatments on time and should you arrive late for your treatment and your therapist or the room have been booked again following your appointment, regrettably we will have to shorten your treatment accordingly.

  • Cancellations:

If you have to cancel a treatment, please inform us as early as possible.
For cancellations at short notice, should we be unable to reassign the appointment, we will be forced to charge a cancellation fee. Up to 24 hours before your appointment we will accept the cancellation without any further costs, up to 4 hours before your appointment 50% of the price will be charged, thereafter and in the event that you do not appear for your appointment, we will have to charge 100% of the costs. The same applies to appointments that are postponed at short notice.

  • Communication:

Your treatment, your time and your body belong to you and we want you to truly enjoy your experience with us. Please tell your therapist what you would like, whether more or less pressure, whether the temperature suits you, whether you would like different music….

  • Tips:

Tips are not included in our prices. If you were satisfied with your treatment, you may tip your therapist directly or leave it in an envelope with the Physikarium reception for the respective therapist

  • Special medical conditions:

Please inform us of any special medical conditions as some treatments are not recommended for certain illnesses. In particular, please inform your therapist before the treatment begins

  • Pregnancy:

Congratulations! For this wonderful time special rules apply and we will gladly advise you personally with regards to suitable treatments that you can also enjoy during your pregnancy.

  • Special cases:

For the group underwater exercise and the physio floating massage you will additionally need a bathing costume. For physiotherapy, the exercise room and relaxation exercises please wear light, loose cotton clothing (sportswear). For the Shiatsu and Nuad massages you will also need light, loose cotton clothing.All other massages and bathing therapies are normally carried out unclothed, during the massages your body will be covered and only the body part that is being massaged at the time will be exposed. The genital area is always covered, disposable paper tangas are used part of the time (always for the Abhyanga and during body peelings upon request). The breasts are also covered throughout nearly all massages, exceptions to this are Abhyanga, Lomilomi and Hammam massages (due to the large quantity of oil or the desired cleansing effect).

  • Clothing:

For hygiene reasons outdoor shoes cannot be worn in the Physikarium. Please bring a bathrobe and slippers with you to every treatment and change in the cloakroom in the entrance area. You will need a one euro coin for the cloakroom lockers.

  • Personal hygiene:

Please shower just before every treatment. You will find showers next to the cloakroom in the entrance area, moreover there are showers in the area for packs, next to the Kristallpool and in the SPA area.

  • Shaving:

The following applies to our male guests before a facial:  please shave two hours beforehand at the latest. The following applies to full body peelings:  sea salt can burn in the smallest of skin wounds, so please take care when shaving on the same day as the peeling.

  • Sunbathing:

Some aromatherapy oils can make the skin sensitive to the sun, please inform our therapists if you want to go outside and enjoy the sun on the same day.

  • Eating and drinking:

Massages and bathing do not really agree with a full stomach, please try to refrain from eating at least one hour before a treatment. It is mainly in combination with “hot” treatments that you will lose a relatively high amount of fluid but in most forms of bodywork the fluid in your body tissue will be displaced, so please drink a lot of water (or tea).

  • Alcohol:

For therapy reasons alcohol may not be consumed in the Physikarium.
Guests who appear for their appointment having consumed alcohol may be denied the treatment depending on physical impairment if there is a risk of injury to the guest due to the effects of alcohol (increased risk of collapse during warm baths, for example).

  • Smoking:

The Physikarium is a non-smoking area without exception.

  • Mobile phones:

Out of consideration for all our guests we kindly ask you to switch off the ring tone on your mobile phone when in the therapy area. Mobile phones must be completely switched off in the electrotherapy department as they could have an adverse effect on the electrical equipment.

  • Children:

In principle we are delighted to welcome children! We offer special treatments for our young guests. The presence of an authorised guardian during the treatment is expressly desired.For safety reasons exercising on the fitness apparatus in the fitness room is only permitted from the age of 16.

  • Your appointment:

Please arrive punctually to your therapy session, we advise arriving 15 minutes before your set appointment.

  • Clothing:

In our therapy centre, outdoor shoes are not allowed for reasons of hygiene. We therefore request that you bring for your treatment your bathrobe and slippers with you. There are changing rooms and lockers available inside the centre. Please have a 1- or 2-euro coin ready for the lockers.
 

  • Special cases:

If you are attending only for eye therapy, inhalation or to visit the doctor, you do not need special clothing. Underwater gymnastics: please take a bathing suit and towel with you.
Physiotherapy, Gymnastics: here you will need sporting or loose clothing, socks and a towel.

  • Relaxation rooms:

After therapy, we recommend you make use of our relaxation rooms (especially after packs, baths or eye treatments). This supports the effects of the treatment and enhances significantly to the element of relaxation.

  • Mobile telephones:

We request that you turn off or silence your mobile telephone within the therapy centre.

  • Hygiene:

In the changing rooms, there are showers. Please turn up at all therapy sessions freshly showered.

  • Smoking and alcohol:

We are a health centre, therefore smoking and alcohol are not prohibited.

  • Cancellation

Up to 24 hours before the date we cancel at no additional cost, up to 4 hours before the date 50 % of the price will be charged, then we have to charge 100 % of the price.

  • Introduction:
    We want you to enjoy your time with us and hope that the following information helps you do this.
     
  • Arrival:
    Please arrive at least 15 minutes before your appointment. Do not each too much, but do eat something beforehand.
     
  • Cancellation:
    If you would like to cancel a treatment, please inform us as soon as possible.If you cancel at short notice and we are unable to pass on the appointment to someone else, we will unfortunately have to impose a cancellation charge. If you cancel your appointment up to 24 hours before your appointment, we will accept the cancellation without further charge; if you cancel up to 4 hours before your appointment, 50% of the price will be charged; thereafter, and in the event that you fail to appear for your appointment, 100% of price will be charged. The same applies to appointments that are postponed at short notice.
     
  • Clothing:
    The Physikarium may not be entered with walking shoes for hygienic reasons. Please bring a bathrobe and bathing shoes with you for all treatments and change in the changing room. You can obtain the keys to the changing room at the health reception desk.
  • Special cases:
    For underwater gymnastics (individually or in groups), you will need additional swimwear. For physiotherapy, medical training therapy and relaxation exercises, please wear light, loose cotton clothing. No clothing is generally worn for all other massage and bathing therapies. During a massage, your body will be covered apart from the part being massaged.
     
  • Alcohol and smoking:
    Smoking and alcohol are not allowed at the Physikarium for medical reasons.
     
  • Mobile phones:
    For the benefit of all guests, we kindly ask you to switch your mobile phones to silent mode in the therapy area. Mobile phones must be completely switched off in the electrotherapy area as they could affect the electrical equipment there.
  • Booking treatments

Please book your treatments as early as possible so that we can offer you the treatment and time of your choice.

  • Therapists:

We have male and female therapists in our team.
Please let us know if you have any preference when making your booking and notify us if you wish absolutely to have a certain therapist for your treatment.

We make every effort to commence all treatments on time and should you arrive late for your treatment and your therapist or the room have been booked again following your appointment, regrettably we will have to shorten your treatment accordingly.

  • Check in:

Please arrive at least 15 minutes before your appointment and allow time for the account settlement of your treatment, changing clothes and for reaching the treatment rooms from the reception.

We make every effort to commence all treatments on time and should you arrive late for your treatment and your therapist or the room have been booked again following your appointment, regrettably we will have to shorten your treatment accordingly.

  • Cancellations:

If you have to cancel a treatment, please inform us as early as possible.
For cancellations at short notice, should we be unable to reassign the appointment, we will be forced to charge a cancellation fee. Up to 24 hours before your appointment we will accept the cancellation without any further costs, up to 4 hours before your appointment 50% of the price will be charged, thereafter and in the event that you do not appear for your appointment, we will have to charge 100% of the costs. The same applies to appointments that are postponed at short notice.

  • Communication:

Your treatment, your time and your body belong to you and we want you to truly enjoy your experience with us. Please tell your therapist what you would like, whether more or less pressure, whether the temperature suits you, whether you would like different music….

  • Tips:

Tips are not included in our prices. If you were satisfied with your treatment, you may tip your therapist directly or leave it in an envelope with the Physikarium reception for the respective therapist.

  • Special medical conditions:

Please inform us of any special medical conditions as some treatments are not recommended for certain illnesses. In particular, please inform your therapist before the treatment begins.

  • Pregnancy:

Congratulations!
For this wonderful time special rules apply and we will gladly advise you personally with regards to suitable treatments that you can also enjoy during your pregnancy.

  • Special cases:

For the group underwater exercise and the physio floating massage you will additionally need a bathing costume. For physiotherapy, the exercise room and relaxation exercises please wear light, loose cotton clothing (sportswear). For the Shiatsu and Nuad massages you will also need light, loose cotton clothing.
All other massages and bathing therapies are normally carried out unclothed, during the massages your body will be covered and only the body part that is being massaged at the time will be exposed. The genital area is always covered, disposable paper tangas are used part of the time (always for the Abhyanga and during body peelings upon request). The breasts are also covered throughout nearly all massages, exceptions to this are Abhyanga, Lomilomi and Hammam massages (due to the large quantity of oil or the desired cleansing effect).
 

  • Clothing:

For hygiene reasons outdoor shoes cannot be worn in the Physikarium. Please bring a bathrobe and slippers with you to every treatment and change in the cloakroom in the entrance area. You will need a one euro coin for the cloakroom lockers.

  • Personal hygiene:

Please shower just before every treatment. You will find showers next to the cloakroom in the entrance area, moreover there are showers in the area for packs, next to the Kristallpool and in the SPA area.

  • Shaving:

The following applies to our male guests before a facial:  please shave two hours beforehand at the latest. The following applies to full body peelings:  sea salt can burn in the smallest of skin wounds, so please take care when shaving on the same day as the peeling.

  • Sunbathing:

Some aromatherapy oils can make the skin sensitive to the sun, please inform our therapists if you want to go outside and enjoy the sun on the same day.

  • Eating and drinking:

Massages and bathing do not really agree with a full stomach, please try to refrain from eating at least one hour before a treatment. It is mainly in combination with “hot” treatments that you will lose a relatively high amount of fluid but in most forms of bodywork the fluid in your body tissue will be displaced, so please drink a lot of water (or tea).

  • Alcohol:

For therapy reasons alcohol may not be consumed in the Physikarium.
Guests who appear for their appointment having consumed alcohol may be denied the treatment depending on physical impairment if there is a risk of injury to the guest due to the effects of alcohol (increased risk of collapse during warm baths, for example).

  • Smoking:

The Physikarium is a non-smoking area without exception.

  • Mobile phones:

Out of consideration for all our guests we kindly ask you to switch off the ring tone on your mobile phone when in the therapy area. Mobile phones must be completely switched off in the electrotherapy department as they could have an adverse effect on the electrical equipment.

  • Children:

In principle we are delighted to welcome children! We offer special treatments for our young guests. The presence of an authorised guardian during the treatment is expressly desired.For safety reasons exercising on the fitness apparatus in the fitness room is only permitted from the age of 16.

  • Your appointment:

Please arrive punctually to your therapy session, we advise arriving 15 minutes before your set appointment.

  • Clothing:

In our therapy centre, outdoor shoes are not allowed for reasons of hygiene. We therefore request that you bring for your treatment your bathrobe and slippers with you. There are changing rooms and lockers available inside the centre. Please have a 1- or 2-euro coin ready for the lockers.
 

  • Special cases:

If you are attending only for eye therapy, inhalation or to visit the doctor, you do not need special clothing. Underwater gymnastics: please take a bathing suit and towel with you.
Physiotherapy, Gymnastics: here you will need sporting or loose clothing, socks and a towel.

  • Relaxation rooms:

After therapy, we recommend you make use of our relaxation rooms (especially after packs, baths or eye treatments). This supports the effects of the treatment and enhances significantly to the element of relaxation.

  • Mobile telephones:

We request that you turn off or silence your mobile telephone within the therapy centre.

  • Hygiene:

In the changing rooms, there are showers. Please turn up at all therapy sessions freshly showered.

  • Smoking and alcohol:

We are a health centre, therefore smoking and alcohol are not prohibited.

  • Cancellation

Up to 24 hours before the date we cancel at no additional cost, up to 4 hours before the date 50 % of the price will be charged, then we have to charge 100 % of the price.

  • Check in:
    Please arrive at least 15 minutes before your appointment. We will attempt to begin all treatments on time. Should you arrive late, and your therapist or room has a subsequent booking, we will unfortunately have to shorten your treatment.
  • Cancellation:
    If you would like to cancel a treatment, please inform us as soon as possible. If you cancel at short notice and we are unable to pass on the appointment to someone else, we will unfortunately have to impose a cancellation charge. If you cancel your appointment up to 24 hours before your appointment, we will accept the cancellation without further charge; if you cancel up to 4 hours before your appointment, 50% of the price will be charged; thereafter, and in the event that you fail to appear for your appointment, 100% of price will be charged. The same percentages apply to appointments that are postponed at short notice.
  • Clothing:
    For reasons of hygiene, we kindly ask our hotel guests to always wear bathing shoes before enter the Salzkammergut thermal baths and Royal Oasis.
    If you're not staying at the Royal**** and not planning to visit the thermal baths, please notify your arrival for beauty treatments at the ticket desk of the thermal baths.
  • Clothing - special cases:
    For physiotherapy, relaxation exercises, gymnastic treatments and sound massages, please wear light and loose cotton clothing.
    No clothing is generally worn for all other massage and bathing therapies. During a massage, your body will be covered apart from the part being massaged.
  • Therapists:
    We have male and female therapists in our team. Please let us know if you have any preference in this respect when making your booking and also if you want a certain therapist to administer your treatment.
  • Medical conditions:
    Please inform us of any medical conditions that you have, as some treatments are not recommended in the case of certain disorders. Make sure that you inform the therapist before the treatment begins.
  • Pregnancy:
    Special rules apply for pregnant women. Please ask us about the treatments that are also suitable during pregnancy.